Digital workplace
End-user computing, devices, collaboration and employee experience, architected as one system rather than four towers.
- One Device strategy with cloud-native management and zero-touch provisioning worldwide
- Store technology architecture for retail floors, with circular reuse of idle hardware
- Founded an Experience Management Office measuring XLAs, sentiment and telemetry
- 30,000-user acquisition integration, 17,000 fixed lines moved to cloud telephony
- One global collaboration tenant for an insurer's operating companies
Identity & access
Identity as the control plane of the enterprise: who can reach what, from which device, and why.
- Zero Trust architecture with conditional access and device compliance as live signals
- Administrative tiering to secure and shrink legacy on-premises directories
- Joiner–mover–leaver lifecycle driven by HR, with persona-based entitlement
- Identity separation and integration through mergers, acquisitions and divestment
- Privileged access secured for cloud administration
Agentic AI
Moving the question from “which AI tool?” to “which agent may act, on what, and under whose authority?”
- A placement framework that matches the right AI tool to each use case
- Tiered governance for agents, from personal experiment to production
- Agent-to-agent architecture: how agents converse and hand off safely
- An intent-to-outcome model with one front door and governed domain agents
- Product Owner for Microsoft Copilot, grounded in NIST AI RMF and EU AI Act awareness